Shipping & Returns

Returns Policy

Nelson allows the return of active, physical products in re-salable condition within 30 days of purchase to be eligible for a refund. However, refunds are not available for items delivered electronically, including eBooks, eChapters, and Access Codes for online products.

Return Conditions: 

  • Stock is eligible for return based on the status of the product and the returns policies listed above. To see a list of print statuses that can restrict the return of an item, please consult our Terms and Conditions page. If you are uncertain whether a book is eligible for return, please contact Customer Support.
  • Stock must be in mint, re-salable condition. Material bearing marks, stamps, writing, or labels, will not be accepted. Shrink-wrapped books must be returned unopened.
  • Any bundles that contain a technology product (CD-ROM, Printed Access Card, Instant Access Card, etc.) will not be refundable if the original shrink-wrap seal has been broken or damaged. All software and CD-ROMs must be returned to Nelson with the original envelope seal or package seal unbroken and intact.
  • Bundles must be returned shrink-wrapped or with the sealed packaging intact. All titles shipped and invoiced as a bundle must be identified with the bundle ISBN upon return.
  • A returning carton must not exceed 42lbs.

How To Return: 

  • Each carton should be accompanied by a packing slip indicating the quantity and title(s) returned and must include the original invoice.
    • If a copy of the original invoice is not available, the invoice number must be quoted including the quantity, purchase price, and ISBN(s) of the returned item(s).
    • Returns received without invoice information will be credited at the lowest price offered during the 30 day time frame.
  • Returning product should be shipped prepaid by traceable means.

SHIP RETURN TO:
Nelson
Attn: Returns Department
1120 Birchmount Rd.
Toronto, ON
M1K 5G4

Notes:

  • Refunds are not available for items delivered electronically, including eBooks, eChapters, and Access Codes for online products.
  • Any bundles that contain a technology product (CD-ROM, Printed Access Card, Instant Access Card, etc.) will not be refundable if the original shrink-wrap seal has been broken or damaged. All software and CD-ROMs must be returned to Nelson with the original envelope seal or package seal unbroken and intact.
  • Returns that do not meet the above conditions will be returned at the customer’s expense
  • Nelson reserves the right to change this Policy at any time without notice



Shipping

Nelson currently only ships exclusively within Canada. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping speed you choose, shipping date estimates may appear on the shipping quotes page.